Frequently Asked Questions

For specific Orthopedic questions, please visit our Patient Education pages.

Q. Why is the doctor only in on certain days and where is he when not in the office?
A. When the doctor is not at a particular office, he is usually in surgery, or at a satellite office.

Q. What hospitals do they go to?                                                        
A. Hospital affiliation varies from physician to physician. The hospitals that are most frequently used are St. Anthony’s Central, Exempla Lutheran, Littleton Adventist, North Suburban Surgery Center, and the Golden Ridge Surgery Center. The decision is between you and your surgeon, depending on insurance coverage.

Q. Which offices do the doctors go to?
A. We have three offices: Thornton, Littleton, and Golden. All doctors come to the Golden office at least one day per week, and several of our physicians travel to our satellite offices. Each satellite office provides all of our services except our hand surgeon does not go to the Littleton office. List Physicians by Location

Q. Is a co-pay required for follow up visits?
A. This is according to what your insurance requires, but under most insurance policies, a co-pay is due at each visit, even a follow up visit. The only exception to this might be after surgery where they give you a period of time when no co-pay is due for an office visit.

A. A PA-C is a Physician Assistant- Certified. For more information and a list of PA-C's at Panorama click here.

Q. Why do I have to fill out a form every time I come in?
A. It gives the physicians, and personnel involved in your care, a tracking system to monitor your current condition and review the  progress you have made.

Q. Why do the doctors switch office sides at the Golden office?
A. The doctors will move sides depending on what other doctors are in that day. They are put together as group to help optimize the flow of the clinic: to shorten the wait time for you.

Q. How do I get my medical records?
A. The fist step is to fill out a written request that states that we have permission to release your records. After the release is received, the records are processed and forwarded to the designated party.

Q. Why is there a charge for my medical records?
A. There is no charge to you if we are sharing your information with another physician’s office. If you would like to get a copy of your records then there is a charge to help cover the cost of preparing the records.

Q. Why can’t another doctor see me?
A. If you have been under the care of a particular physician, it is important for that physician to see you as this helps assure continuity of care and a better understanding of you needs.

A. Your physician reviews the report that the radiologist provides. Also, he reviews the films. Your physician knows you and your signs and symptoms and prefers to provide you with his assessment and interpretation of your test. This will allow you and your physician to address your questions and concerns.

Q. What Insurances do you take? Insurance List

Q .What info do you need to bill my insurance?
A. A copy of your insurance card (front & back)name of the policy holder & their date of birth,group number for the policy, relationship of the policy holder (if not the patient).

Q.What is my deductible?
A. The deductible part of your insurance coverage requires that you pay a certain amount yourself (i.e.; $500), before your insurance will begin paying claims.  Once you have paid the total amount of your deductible (whether to 1 or more providers), your insurance will begin paying on claims

Q.Why am I getting different bills from different companies?
A. Panorama Orthopedics & Spine Center only bills for the surgeon’s part of the surgery; there is a separate charge for the facility (hospital or surgery center) for their service during the surgery.  In some cases, there may also be a separate charge for the anesthesiologist’s service during the surgery.

A. Panorama Orthopedics makes every attempt to assist patients with their financial needs. Our payment plans vary, but we normally ask for half of the payment on, or before, the date of service, with monthly payments to be completed within 90 days of the date of service. We do offer discounts for patients that pay in full at the time of service.  

A. Panorama Orthopedics & Spine Center does not make determinations about co-payments; this is determined by your specific insurance company.  We have signed an agreement with the insurances we participate with to collect a co-payment for any charges incurred during your visit.  It is the patient’s responsibility to pay their co-payment at the time of service.

A. Panorama Orthopedics & Spine Center will make every attempt to assist you in your financial planning by providing a general quote for any future visits; however, since there are many variables that can vary on a case by case basis, these quotes are only an estimate of the costs expected. Just contact our Business Office at (720) 497-6637 for information on the cost of your future visit.

A. The Business Office can provide answers to almost all billing questions. Our Insurance Specialists are very knowledgeable, having an average of 18 years in the medical industry, and have a vast knowledge base in insurance claims payment, denials, and appeals. Our staff is willing to assist you with both your insurance questions, and self pay billing questions. We can be contacted at (720) 497-6637.

Q. Where do I pick up my prescription?
A. Your prescription can be picked up at the east front desk in Golden. At our North and South clinics it can be picked up at the front desks.

A. You need to complete a records release form, please call the office and we would be happy to fax or mail you a copy. If your records are being released to another medical provider this will be free of charge.  If the records are being released to an attorney or yourself there will be a small processing fee.

Q. Can you send me my X-Ray/MRIs?
A. X-Rays/MRIs can be mailed to you. If your appointment is within a week it would be faster for you to come and pick them up. There is a $10 fee for making copies of the films and processing.

Q. How do I get a replacement prescription?          
A. Contact the medical records department.

A. Your employer will have your claim number, this is usually kept within your HR department.

A. Arriving early allows time to fill out any forms or paperwork that may be required.

A. These forms are the only way to get the needed information to allow for billing of your insurance and to begin to understand your medical condition. 

Q. Why do I have to bring my MRI/X-ray/etc... with me?
A. We like to have all of the information in order to develop an accurate diagnosis for you. If a facility says they will mail the images to us they may not arrive in time for your appointment. This may necessitate another appointment for you.

Q. Can I talk to the Dr./Nurse/MA, I have more questions?
A. Yes, you may speak with the MA/Nurse/Dr. We usually have you speak with the MA or nurse first. If it is necessary for you to speak with your physician they will facilitate that encounter.

Q. Can I see a specific doctor and nurse together?
A.Yes, that can be arranged. Due to the schedules of the physicians and nurses, you may need to wait longer for this type of arrangement.

Q. Is it possible for me to see one doctor for my multiple maladies?
A. One physician can see you initially for all of your maladies, however, due to the extensive training our physicians have received, different maladies may be best treated by different physicians, this will be decided after an evaluation.

Q. Can I be seen for another body part too? 
A. If your insurance is an HMO we would need a referral for the other body part. When making your appointment, please identify what body part(s) for which you would like to be seen.