For Premjit “Pete” S. Deol, D.O

Molly Kovell, PA-C 

Katharine Howell, Clinical Liaison

Team Contact Information

• • Call: 720-497-6602, to leave a message with questions or 303-233-1223: extension: 6602, or following prompts for physician care team

• • Message: Through Common Spirit MyChart patient portal *The patient portal is the preferred point of contact for all questions/concerns

• • Fax: 720-497-6755

• • Email: drdeolpc@panoramaortho.com – please be aware responses will be from Meriplex/Proof point

Additional Contact Information

• • NotifyMD (After Hours, Excluding Holidays): Medical questions or concerns that require Immediate Attention AFTERHOURS. Call the main line and you will be directed to our afterhours team: 303-233-1223

• • Triage  (Urgent during business hours, Excluding Holidays): Medical questions or concerns that require Immediate Attention during business hours. Call the main line and dial extension 1100 to be directed to our Triage team.

• • Appointment Scheduling (9am- 5pm, M-F): Schedule new appointments or to reschedule appointments. Call: 303-233-1223 option 2, option 1 and then option 1.

• • Refills on Medication  (8am- 3pm M-F, excluding holidays and weekends): Refills for prescriptions, new prescriptions, or questions about medications. Call Dr. Deol’s point person, 720-497-6602.

• • Disability/ FMLA: Questions/concerns about disability/FMLA paperwork/work forms. Please allow 5-7 business days to have these forms returned to you. Contact the clinical liaison, call 720-497-6602. You may fax the forms to 720-497-6755 or email drdeolpc@panoramaortho.com.

• • Pre-Authorization (9am-4:30pm, M-F, Excluding Holidays): Insurance authorization questions. Call: 303-233-1223 option 2, option 3, and then option 4, our auth representative is Corina Salazar.

• • Physical Therapy: Schedule physical therapy appointments. Questions or concerns for your physical therapist. Call: 303-274-7330 for central scheduling physical therapy for all Panorama and affiliated therapy scheduling.

• • Billing Hotline: Questions regarding billing. Call: 720-497-6637 direct line. You can also call the main line, 303-233-1223 option 2, option 3 and then option 1.

Knee Scooter Resources

• Online at Amazon or Walmart, or Knee Walker Central (kneewalkercentral.com), or can search for other medical supply stores or resources through insurance or through search engine (Google) 
• Rocky Mountain Knee Scooter | Address: 6205 E Ohio Ave Suite B, Denver, CO 80224 | Phone: 720-577-4040
• Knee Scooter USA Rentals | Address: 3605 S. Roslyn Way, Denver, CO 80237 | Phone: 208-408-1888
• Dave’s Locker (Second hand, free per need) | Address: 7903 Allison Way, Arvada, CO 80005 | Phone: 720-624-6486 
• Mile High Knee Scooter | Call/text. Offering weekly rental options | Phone: 720-604-0488 

*Insurance does not typically cover knee scooters, but you can call your insurance to verify this. If they do cover knee scooter costs, they often will want you to get the knee scooter through a specific medical supply facility/provider. Your insurance should be able to provide that information for you.  

Call the medical supply facility and find out what information they need from our office (they may want a prescription with specific information included, please ask insurance or facility what is needed) and where the prescription can be faxed. You can then call the office to give us the information and fax number for us to send the prescription. You can also have the facility where you are getting your knee scooter to fax us a request.  

Dr. Deol’s Office Contact: 

Phone: 720-497-6602 

Fax: 720-497-6755 

Email: drdeolpc@panoramaortho.com 

Medical Supply Stores

• Restore at Panorama Orthopedics in Golden | Address: 660 Golden Ridge Road, Suite 250, Golden, CO 80401 | Phone: 303-233-1223 

• Mountain View Medical | Address: 5076 West 58th Avenue, Arvada, CO 80002 |  Phone: 303-455-1300 |  Fax: 303-455-133 

• Aspen Medical Supply | Address: 250 E Dry Creek Road, Littleton, CO 80122 | Phone: 720-322-0101 
• Major Medical – North Denver | Address: 7000 North Broadway, Suite 412, Denver, CO 80221 | Phone: 303-403-4655 
• Major Medical- South Denver | Address: W. Mineral Avenue ,Suite 111, Littleton, CO 80120 | Phone: 303-403-4655 
• Major Medical – Longmont | Address: 1649 North Main Street, Longmont, CO 80501 | Phone: 303-651-6400 | Fax: 303-678-4837 
• Physician’s Choice Medical | Address: 7000 Broadway, Suite 200, Denver, CO 80221 | Phone: 303-429-7300 | Fax: 303-427-6205

1. Please note that there will be several entities billing separately for your surgery: 
   • surgeon 
   • anesthesiologist 
   • facility 
2. We will work with you to help you understand your benefits as you may have a deductible or co-insurance to meet before your insurance pays anything.  It is always best for you to contact your insurance and check your in-patient and out-patient surgical benefits prior to your surgery. 
3. You may require durable medical equipment (DME) or physical therapy for your recovery which will also result in separate charges.  The DME team can be reached at 720-497-6126 or by email at DMEstaff@panoramaortho.com  
4. Most procedures allow 90 days of office visits included in your postoperative care during follow up from surgery.  However, x-rays and cast changes are billable within those 90 days. 
5. For some procedures with newer techniques, the insurance may consider the procedure to be “investigational or experimental” and may not want to cover all or part of your procedure.  If that is the case, you will be notified prior to surgery and a deposit and waiver may be necessary to proceed. 
6. Prior to your surgery, our authorization team will contact your insurance company and get the procedure pre-approved. Some procedures do not require pre-authorization; authorization will always be confirmed.  Authorization is not a guarantee of payment.  That means that the insurance company can still deny procedures after they are performed.    
7. If you have a deductible to meet with your insurance policy, our pre-surgical collections team will contact you to pre-collect towards your out-of-pocket requirement.  The facility may also want to pre-collect too, so we will coordinate so as not to over-collect.  If no prepayment is required, our team will not reach out to collect.  
8. If you have no insurance* We will pre-collect towards any elective procedure and we will help provide contact information so that you may obtain quotes from all parties involved in your surgery. 
9. Our pre-surgical collections team can be reached at 720-497-6104 or by email at preprocedurecollections@panoramaortho.com  
10. If you are under workers’ compensation* Our work comp team can be reached at 720-497-6131 or WorkComp@panoramaortho.com  
11. Our billing team can be reached at 720-497-6637 or CustomerServiceTeam@Panoramaortho.com if you have any questions. 

Please allow the surgery coordinator 7-10 business days to process the surgery orders before you are contacted. Please note that when you are seen/surgery orders are entered you are placed in the physician’s surgery queue, and all patients will be contacted to schedule in that order only. 

All Worker’s Compensation and Auto Claims require authorization prior to scheduling surgery.  This may take two (2) weeks or longer. Please be patient and understand the surgery coordinator will contact you once authorization has been obtained from the workers compensation insurance company.  

Please do not contact the surgery coordinator. If you do not receive a phone call after 5-7 business days,  Please call the surgery scheduler, or central office number to ask for the Work Comp point person, at that time to inquire about authorization to schedule. 

DVT (or deep vein thrombosis) is a harmful condition in which blood forms a clot within a deep vein, usually in the lower leg.  

What are some of the potential symptoms of DVT? Pain (particularly in the calf) or sudden swelling in the leg, ankle or foot that is not decreased with ice/elevation – Unusual reddish-blue color in the leg – Unusual warmth in the leg – Visibly enlarged veins. If any of these occur, contact our office IMMEDIATELY. 

A PE (or pulmonary embolus) occurs when a blood clot breaks free and travels through the bloodstream into the lung. This is a potentially fatal condition. 

Chest pain – Shortness of breath –Rapid heartbeat – Dizziness or fainting – Unusual sweating or anxiety – Unexplained cough or coughing up blood. 

(If any of these symptoms occur, seek medical help immediately – go to the ER.) 

• Do not drive until you are cleared by your surgeon or PA. Do not drive while in a post-op splint, boot or cast on the right lower extremity.  
• DO NOT DRIVE WHILE TAKING NARCOTIC PAIN MEDICATIONS.  

The surgery coordinator will schedule your first post-op appointment for you (This will typically be about 2 weeks after surgery).  If this information is not provided to you, please call, and speak to the surgery scheduler 720-497-6602. You can anticipate dressing change and suture removal at this appointment. 

Please discuss any upcoming travel plans with the Physician/PA prior to surgery.  

Time off work should be arranged between you and your employer. This does NOT mean that Panorama Orthopedics will take you off work.  Most of our patients will take off work for 1-2 weeks following their procedure and then be provided with restrictions.  

Depending on the nature of your surgery, you will likely remain under some level of Work Restrictions for approximately 2-10 weeks post-operatively.  Work release/ restriction forms will be provided as needed.  Please contact your Employer or HR Department regarding your office’s policy or for any paperwork needed.  

Your HR office should supply any FMLA or Disability paperwork that needs to be completed by our office.  Please fax to us at 720-497-6755 or send it through the patient portal. Please be advised that you must allow 5-7 business days to complete the necessary paperwork, so please plan accordingly. PLEASE be sure to fill out an authorization form if you would like us to fax directly to an employer or insurance company, as we are legally prohibited from doing so without this on file. This form can be obtained at any of our front desks or can be e-mailed to you upon request. 

Panorama Orthopedics can provide patients with a temporary/short term 90 day Application for a Handicap Parking Pass if the patient qualifies. The form must have an original signature from the Physician and can be picked up at any of our Front Offices. Please ask Dr. Deol/Molly PAC or our clinical liaison for this application. 

Physical Therapy will be determined on a patient-by-patient basis.  This will be discussed at your first post-op visit with a provider.  We recommend patients contact their insurance in regard to benefits for Physical Therapy, co-payments, etc. and obtain information as to contracted facilities where they are allowed to attend therapy.  Please find a facility that is convenient and covered under your insurance, as you will be attending therapy several times a week if needed.  

• The facility where you are scheduled will contact you about the time 24-48 business hours prior to accommodate for cancellations and medical needs for that surgical day. 
• It is the facility who decides what time your procedure will take place, not Panorama. 

Insurance is contacted before surgery at least 2 weeks prior to ensure enough time to receive authorization/approval if required. 

• Fax number is 720-497-6755 

• All paperwork will be completed in 5-7 business days from the day it is turned in. There is no expedited service for paperwork. 

• Panorama Orthopedics will NOT take patients off from work past 1-2 weeks post operatively. Panorama Orthopedics provides restrictions only. If the employer is not able to accommodate those restrictions, it is the responsibility of the employer to take you off work. 

• Your paperwork must come with a signed release of medical information, which can be obtained at the front desk or e-mailed to you, for us to send to any insurance company or employer, otherwise we are not legally able to do so and will return the paperwork to you. 

Panorama will provide only walking boots, braces or post op shoes (or crutches if you are not able to bring these). We do NOT provide walkers, or other equipment. You can obtain this equipment through medical supply stores or online. 

• Panorama cannot set this up for patients. If you wish to attend a rehab facility after surgery, it is your responsibility to set that up PRIOR to surgery.  

• 99.9% of the surgeries performed of the foot/ankle are NOT covered by insurance for a rehab facility. Be aware this will be an out of pocket cost to you and will not be reimbursed by Panorama.  

• Home health is sometimes covered depending on your insurance benefits and you will need to call your insurance to see if this is covered and select a home health facility. We can submit to your preferred facility for home health if they are accepting new patients. Typically this is PT/OT and sometimes nursing if needed visiting your home for a couple times a week. 

Call 720-321-5431 (respiratory therapy) at OrthoColorado Hospital as they order this, not your Panorama surgeon. 

All medications will be sent to your pharmacy on file the day of your surgery. If an anticoagulant (blood thinner) is being prescribed, this will be sent to your pharmacy ahead of time. 

Yes you do have to have another responsible adult drive you to/from surgery and to be with you after surgery that night. You may NOT leave in a taxi/Uber/Lyft.  

If you are scheduled for surgery at Golden Ridge Surgery Center, this is their registration process and they cannot clear you for surgery until you have completed this. They use this info to determine if you need pre operative testing or clearances so please complete ASAP when you receive this. There may be overlap of information you have provided us and with what they ask, but the surgery center and Panorama are separate entities. If you have technical difficulties with this please call them to complete over the phone at 303-963-1500.