Frequently Asked Questions
We understand that choosing a doctor is a very important first step on the road to feeling your best. We have provided here questions and answers to some of the questions that are most frequently asked. If we’ve missed something, please feel free to email us or give us a call. We are here to help!
General
How do I get in touch with my medical team if I have more questions?
The most efficient way to contact your doctor and their medical assistant with medical questions is through your MyChart patient portal. If you are not currently set up with a patient portal account, your doctor will discuss this with you at the time of your visit. This form of communication is secure and much faster for receiving answers to your medical questions. To get set up with a patient portal account prior to your appointment, please contact the office at 303-233-1223.
What do I need to do to prepare for my appointment?
- Bring a photo I.D. and your insurance card. This will be collected by our front desk upon check-in.
- Be aware of your copay amount that is required by your insurance. We are considered a specialist and this will be collected at the time of each visit. If you have questions about what your copay amount is, contact your insurance company. This number is usually located on the back of the card.
- If possible, bring additional family members or friends to your visit. A lot of information is covered, and it is helpful to have additional support.
- Bring a list of all medications you are currently taking, including any over-the-counter vitamins and supplements.
- Make a list of questions to ask your doctor.
How can I obtain my medical records? | Download Medical Records Release Form
The fastest way to obtain your medical records is to fill out our HIPPA Authorization form and mail it, fax it or drop it off at one of our locations. If you have any questions, please call 720-497-6690 to receive more information.
Should I bring any previous tests or scans for my upcoming appointment?
Yes. If you have had any MRI’s, X-ray’s, CT scan’s, etc., for the body part you have made an appointment for, please bring them with you. If previous tests have been performed and are not present, your appointment may need to be rescheduled.
Can I see one doctor for multiple injuries or problems?
It is recommended that you schedule an appointment for the most severe problem first. Due to the specialized training our doctors have received, they may refer you to one of their partners. Additionally, your insurance may require further documentation (referral) and if seen for multiple body parts may not be covered by your insurance.
What hotels near OrthoColorado Hospital and Golden Ridge Surgery Center?
Homewood Suites Denver
139 Union Blvd, Lakewood, CO 80228
(303) 716-5737
Hampton Inn Denver West Federal Center
137 Union Blvd, Lakewood, CO 80228
(720) 321-0000
Sheraton Denver West Hotel
360 Union Boulevard, Lakewood, CO 80228
(303) 987-2000
The Golden Hotel
800 11th St, Golden, CO 80401
(303) 279-0100
Denver West Marriott
1717 Denver W Blvd, Golden, CO 80401
(303) 279-9100
Courtyard Denver West/Golden
14700 W 6th Avenue Frontage Rd, G
What is the best way to dispose of old medications?
What is the best way to get a refill on my medication?
If you need a refill of your medication(s), please first check with your pharmacy if your medication has a refill already. If not, please contact your care team directly via MyChart or phone 303-233-1223. Please be aware that requests after 3pm are handled the next business day. Weekend and holiday requests will be handled on the next business day.
Imaging
Do I need a MyChart Account?
You can use your MyChart account to schedule a follow-up appointment, check-in online and access resources for your care.
What if I am claustrophobic?
Please ask your provider in MyChart for a prescription. This will not sedate you but rather will take the edge off. If you are still unable to complete your exam, it will be sent out to a hospital or an open magnet.
I hear MRI is very loud, how do I protect my hearing?
You will be provided earplugs and headphones.
How long will my MRI exam take?
Most exams are 30 minutes on the MRI table. However, some can take up to 60 minutes.
What is an open magnet vs. a closed magnet?
- Open – this looks like a sandwich. It’s still close to your face but open on either side of you.
- Closed – this is a traditional magnet which resembles a donut/tube. It is open on both head and foot. Our MRI machines are all closed, wide-bore (more room for you)! Additionally, our machines are high-field 1.5T.
Will I have music to listen to while I get my MRI?
Yes! We have online music stations for you to listen to. Most popular stations are classic rock, country, today’s hits, smooth jazz and more.
When will I get my results?
MRI and CT results are typically available in 24-48 hours. Please schedule your follow-up appointment ASAP to know the results quickly.
Will I have my head out?
This depends on the exam. Below are examples but not guaranteed.
- Head-First: Lumbar spine and above.
- Feet-First: Pelvis and down.
Do I need to change for my MRI/CT exam?
You may be asked to change into scrubs or remove clothing with metal, such as an underwire bra. Some athletic wear brands have undocumented metallic fibers. Your tech will evaluate and provide scrubs if needed.
Insurance & Payments
What is my deductible?
The amount patients must pay annually with their own money (out of pocket) before a health plan will pay for any expenses. This amount does not include premiums. For example, if a deductible is $1,000, the health plan won’t pay anything until a patient pays $1,000 out of pocket. Deductibles vary by insurance company, so you should consult your policy to determine your deductible amount.
Why am I getting different bills from different companies?
Panorama Orthopedics bills for the surgeon’s part of the surgery. This may also include a surgical assistant fee. There is a separate charge for the facility (hospital or surgery center) for their service during the surgery. In some cases, there may also be a separate charge for the anesthesiologist’s service during the surgery.
How does the payment plan work?
Panorama Orthopedics makes every attempt to assist patients with their financial needs. Our payment plans vary, but we normally will ask for a certain percentage prior to surgery or procedure, with monthly payments to be completed within 90 days of the date of service. Our financial counselor will review these costs prior to any scheduled procedures.
Who do I talk to about my bill?
The business office can provide answers to almost all billing questions. For assistance with your insurance and billing questions, please contact us at 303-233-1223.
Worker's Compensation
Which providers can see me?
The vast majority of Panorama’s providers can see Worker’s Comp patients. If you would like to confirm a specific provider, please contact us at 720-497-6131.
What can I expect during my 1st visit?
The provider will:
- Review medical history, including causation of current injury; Order new/different tests if necessary
- Discuss your treatment options
- Answer all of your questions
How does my WC Primary Care Physician, Adjuster and/or Nurse Case Manager know what is happening with my treatment?
We strive to send notes out within 24-48 hours after each visit or procedure.
How long will it take before I hear from someone about my next visit or the next step?
This will depend on the treatment recommendations made at your first visit:
- If imaging, tests, injections or surgery was recommended the authorization process will be started immediately following your visit (this process usually takes 10-15 business days total);
- During your visit orders are entered into the system and sent to be reviewed by trained coders to assure information is accurate (1-2 business days);
- The office visit notes and treatment order are then sent to the insurance/adjuster for authorization. (7-10 business days);
- After the authorization or denial is received it is forwarded to the appropriate scheduling or doctor’s team to contact the patient, either to schedule or discuss other options, if the recommended treatment is denied.
Who is my best contact for updates and questions?
Please contact our work comp team directly for an up-to-date and faster response:
Worker’s Compensation Direct Line: 720-497-6131
Fax: 720-497-6714
E-mail: workcomp@panoramaortho.com